تفاصيل الوظيفة

An-Najah National University Hospital (NNUH) is seeking a qualified candidate to fill the following position:

Technical Support, Networking & Information Security

Job Summary: 

The Technical Support, Networking & Information Security employee is responsible for ensuring the stability, security, and efficiency of the hospital’s IT infrastructure. This role involves providing technical support to end-users, maintaining and troubleshooting computers and their accessories, networks and systems, and implementing cybersecurity best practices. The position requires hands-on involvement in helpdesk, systems and network management, and information security measures to support continuous hospital operations. Flexibility and on-site presence are essential due to the 24/7 nature of healthcare services.

Key Responsibilities:

• Implement, and maintain the hospital’s network and ensure the availability of IT infrastructure.
• Perform help desk functions, provide technical support, and carry out regular maintenance on computers, accessories, network components, and peripherals.
• Define technical specifications for both hardware and software required for IT operations.
• Monitor network performance, troubleshoot technical issues, and collaborate with technicians (e.g., electrical) to ensure network reliability.
• Install, configure, and manage network devices such as Firewalls, switches, access points, and routers.
• Maintain and configure key network protocols and services (DNS, VPN, IP Routing, VLANs, HTTP, STP, SSL/TLS, IPsec, Radius, LDAP etc.).
• Apply security and software updates regularly to all network-connected systems.
• Provide technical training and support to hospital staff on the use of systems and devices.
• Track IT incidents, coordinate repairs, and ensure scheduled maintenance tasks are completed.
• Support data protection initiatives and Intrusion Detection/Prevention Systems by implementing appropriate access controls, deploying antivirus solutions, and managing firewall rules.
• Collaborate with the Information Security team to ensure the implementation of best practices in cybersecurity.
• Maintain core IT systems, including servers, virtualization platforms, and Active Directory services such as user and group management, Group Policy Objects (GPO), DNS, and authentication mechanisms.
• Assist in the installation, configuration, and ongoing maintenance of servers and network systems to ensure optimal performance and reliability

Qualifications and skills:

• Bachelor’s degree in Computer Networks and Information Security, Information Technology, CE, Telecommunication, or a related field.
• 1 to 2 years’ experience in technical support, networking and related fields.
• Strong troubleshooting and multitasking abilities.
• Ability to work on-site in alignment with hospital operations (24/7, year-round), including responding to support needs during non-standard hours, as required by the nature of the role.
• Proficiency in operating systems: Windows, Linux, and macOS.
• Experience with remote desktop tools and help desk systems.
• Solid understanding of network and system security concepts.
• Excellent communication skills and fluency in English (written and spoken).

 

  Preferred Certifications:

• Microsoft (MCP, MCSA, or similar)
• Cisco (CCNA, CCNP)
• Linux (LPIC L1, CompTIA Linux+)

 

Interested and Qualified candidates are kindly requested to fill the application no later than 11 June, 2025.

We thank all applicants for their interest to join An -Najah National University Hospital (NNUH). All Applicants will be notified of the result of the employment application by email. Candidates who have been shortlisted may be required to complete a written exam .

NNUH wishes all applicants success in their professional endeavors.